The EU ODR platform
If you have a problem with products or services you purchased online, you may invoke alternative dispute resolution via the ODR (Online Dispute Resolution) website. You can only use this site if you live in the EU, Norway, Iceland, or Liechtenstein and the entrepreneur also has its place of business in the EU, Norway, Iceland, or Liechtenstein.
You can also use this site in some countries to submit a complaint as an entrepreneur against a consumer who purchased a product or service from you online.
Click here to visit the Dutch-language version of the website.