First of all, sorry to hear that there is a problem and/or malfunction with your Bluebot robot vacuum cleaner that you haven’t been able to solve yet. After all, getting stuck is no fun. Therefore, let’s see what we can do together. Follow the steps below for your specific robot:
The next step is to reset the robot and then check if the problem still occurs. Below, for each model, you will find the link to the video explanation on how to reset the robot.
*Tip: first save the map in the Bluebot app before performing the reset. Go to the instruction video.
In the third step, we ask you to take a photo and/or video of the problem that may still be occurring despite taking steps 1 and 2. This so we can get a good look at what is occurring, as every situation differs from another. And in this way we see what is happening and can find the best solution for your specific problem.
No solution found? Please sent below information to firstname.lastname@example.org.
- S/N robot (see sticker at bottom of the robot or behind the dustbin)
- Purchase receipt
- Problem description including your taken photo and/or video