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Can we help you? We will reply within office hours (09:00-17:00 from Monday to Friday). Please make sure to send us all information: > Robot model (e.g. XBOOST) > Robot S/N (e.g. VCBB1XS011811583) > Purchase receipt in case of a defect Rather e-mail? Please contact us via firstname.lastname@example.org. We will do our best to reply ASAP.