We recommend that you notify us of complaints first by sending an e-mail to firstname.lastname@example.org. If this does not lead to a solution, it will be possible to register your dispute for mediation via Stichting WebwinkelKeur.
It became possible on 15 February 2016 for consumers in the EU to register complaints via the European Commission’s Online Dispute Resolution (ODR) platform. This ODR platform can be found at Https://ec.europa.eu/odr.
If your complaint is not yet being handled elsewhere, you are free to file your complaint via the platform provided by the European Union.